The value of rephrasing problems

Often when dealing with problems and attempting to identify potential solutions we are either trying to solve the wrong problem (or symptoms of the problem rather than the cause) or are viewing the problem as one dimensional.

The purpose of this brief article is to help us understand the value of rephrasing problems in order to develop a deeper, wider and better quality pool of potential solutions.

By rephrasing problems we are able to shift our view of the problem and change perspective which enables us to find solutions beyond a one dimensional view.

I was recently told a story which illustrates this rather well. It involved the presence of a substantial amount of asbestos in a nuclear power station and its necessary removal to safeguard the health and safety of the engineers working there.

The problem was how to remove the asbestos safely and without releasing any harmful particles into the atmosphere. The location of the asbestos and other environmental and physical factors made this a challenge for which a team of experts were assembled to find a solution.

Weeks went by, and then months as they continued to struggle, until a visitor was invited to take part in one of the sessions aimed at finding a solution.

It wasn’t too long before the visitor interrupted the meeting by asking “are you sure that you’re solving the right problem?” Quizzical eyes peered back and one individual asked what he meant by that.

“Surely, the problem is not about removing the asbestos but how to protect people from its harmful effect” he replied.

This rephrasing of the problem very quickly led to a solution. The asbestos was clad in protective sheeting and remains in that location to this day with the harm eliminated.

Here are another couple of examples of rephrasing a problem:

Problem 1:          I need a hammer to drive this nail in (solution = find a hammer)

Rephrased:         I need to drive this nail in (solutions = find anything that will drive the nail in)

Rephrased:         I need to join these two pieces of wood together (solutions = all the above and more!)

Problem 2:          We need a new tunnel to get cars across the river (solution = dig a tunnel)

Rephrased:         We need to get cars across the river (solutions = any method to get cars  across a river)

Rephrased:         We need to move the river (whoa!)

The rephrasing of the problem in the above examples, would potentially lead to very different solutions.

Do get in touch if you would like to know more.


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